A culture of service excellence and its impact on consumer personal service hotel (Case Study)

Abstract

          Interacted variables of the study to form a frame of mind and philosophical for this study, namely, (a culture of service excellence and personal service consumer), has launched the study of the problem expressed in a number of themes of intellectual and practical, targeted to answer them elucidate the philosophy and theoretical implications of intellectual for these variables, being one of the themes of modern scientific Library of Arab public, and especially the Iraqi scientific Library, and then test correlations and influence and the possibility of its implementation, which diagnosed the fact and the reality of the culture of service excellence in the hotel establishments and researched Anekashaaly personal consumer service hotel.

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